FAQ

HELP! I HAVEN'T RECEIVED ANY TRACKING UPDATES.

First, please be sure to check your junk mail. If using Gmail, please check the "Promotions" Tab. If you have NOT received an email from us with tracking information within 7 business days, please email us at noonelikeyouny@gmail.com or DM us.

 

CAN I CHANGE OR CANCEL MY ORDER?

Yes, we can change or cancel your order within 1 hour of placing your order. Contact us as soon as possible, and we will do our best to assist you.

 

HOW DO YOU SHIP YOUR PRODUCTS?

We utilize different shipping partners and methods depending on the order size and where you live. You’ll be able to see which service your order will ship with once we send you the tracking number—most likely USPS or UPS.

 

HOW LONG WILL THE DELIVERY TAKE?

Processing time: 1-7 business days

Shipping time: 3-5 business days

All delivery times are estimated with the courier. Certain factors in their processes may slow down or speed up the process, and we can't be held accountable.

 

HOW DO I KNOW WHEN A PRODUCT WILL BE BACK IN STOCK?

Please send us an email or DM via Instagram. We will notify you once the item is back in stock.

 

WHAT IS THE DIFFERENCE BETWEEN GOLD PLATED, GOLD FILLED, AND GOLD VERMEIL?

Gold plated is a process where a fairly thin layer of gold is plated on top of the base metal. The base metal can be made of brass or copper. Gold plated can be infused with anti-tarnishing chemicals.

Gold vermeil is a process in which a thick layer of gold (usually 14k-22k gold) is coated upon sterling silver.

Gold-filled is a process where a thick layer of gold is coated upon a base metal that can be made of brass. Gold-filled does not rub off or tarnish and can have the same properties as real gold when taken care of.

Each of these processes is different and will be reflected in the price. All jewelry made at NOLY is lead and nickel free unless otherwise specified. The material of the jewelry is listed in the description of the item.

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